CRM enhancements focused on driving meaningful relationships and maximizing profitability
During 2022, KW partnered with real estate agents and teams to release software integrations and CRM features aimed at increasing productivity and eliminating pain points with lead generation, marketing and real estate team workflow capabilities.
“The iterative updates we rolled out for Command in 2022 were highly influenced by consistent engagement with agents,” said Chris Cox, chief technology and digital officer, KW. “Our solutions will always be anchored in our agents’ success with a laser focus on what drives growth in their business.”
“Command gives agents more time to deliver increased client satisfaction while maximizing higher profitability,” said Cox. “Agents today want immense value from their CRM; they want efficiency and speed in their business operations and they want it all seamlessly delivered. Command does that.”
The latest updates to Command, a smart CRM-plus solution, include:
End-to-end integration of CRM tools was enhanced via further embedding the rich, intuitive capabilities of the Campaigns, Contacts and Designs apps within the Opportunities app, which tracks deals across phases of a sales pipeline.The Marketing Tab features curated lists of top performing marketing assets, such as print flyers and trifolds, Facebook and Instagram ad templates, and prescriptive marketing campaign templates. Recommendations change based on deal phase in the Opportunities app. Contact Quick-Create feature within the Opportunities app, which allows agents to rapidly create and edit contact details. The Contacts Imports Wizard enables the thousands of agents onboarding monthly with KW to have an easy and efficient means to import their contacts into Command.Instagram social posting for business accounts was added to the Campaigns app to increase the lead generation and brand-building and engagement opportunities for agents via social media.Contacts information validation functionality was added to the SmartPlans app to give agents visibility on the gaps among the data a SmartPlan requires and the data available for a contact.Cap accuracy dashboard enhancements allow agents to view in real time their progression toward a production cap. As production cap is reached, an agent no longer pays a commission split, meaning the agent is at a 100 percent commission until their anniversary year starts again.Expanded native software integration with
DocuSign, which allows for further embedded signature processing, simplifying workflows and document processes between agents and market centers. An
Earnnestintegration allows for quick and secure handling of earnest money within the Opportunities app, simplifying the workflow for agents, buyers and escrow holders. A
Sisu integration enables real estate coaches to view agent production data on Sisu-powered coaching dashboards, leaderboards and coaching reports.
“When our agents connect with clients through Command, it is the beginning of a meaningful relationship, and that’s the reason we’re a part of one of every five transactions that happens in the U.S.,” said Cox.